With a regular hosting you are responsible for managing the site yourself. Tech support will often help you out if you make a mistake but making improvements to your site or helping you with web pages, programs or setup is not included in your hosting fees.
Our packages are aimed at providing a significantly higher level of service at a reasonable price.
Concerned about the complexity of setting up your own small-business web site? Most hosting plans now give you a "Control Panel" allowing you to manage your hosting using a web browser, but even then there's a lot to learn and mistakes can leave your server offline - sending potential customers to your competitors.
We offer two levels of assistance in managing your web site, depending on your own confidence and the amount of work likely to be required.
Our fully managed hosting plans allow you to sit back and relax, knowing your site is in safe hands. We will set up your web site, maintain and improve it as you request. Just let us know when you want to make a change (by e-mail, phone or a trouble ticket) and it will be done promptly and reliably. A reasonable 2 hours per month allowance (which can be carried forward up to 12 months) is included for developments of your choice. If any proposed improvements are likely to exceed this we will provide a fixed-price quote and work to your instructions.
We recommend this to clients who want an economical managed solution for small-scale web sites, or for those who are comfortable using computers and want to get involved with running the site themselves.
Web-Managed plans include all setup of your site just like our Web-Mastered plans, but less allowance for ongoing maintenance (1 hour per quarter, carried forward up to 12 months). This is ideal if you want to take over the maintenance role yourself or if your site is small and doesn't change much.
For full details of what's included and a simple comparison of Web-Mastered vs Web-Managed hosting please see the hosting inclusions page.